Complaints Policy & Procedure
My policy is to take your complaint seriously and do everything I can to resolve it to your satisfaction.
In the event that you wish to make a complaint, please put this in writing setting out your concern as clearly and fully as possible and send it by email to larawsmediation@gmail.com
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All follow up correspondence will be via email in order to have a full written record of the complaint and my response.
I will respond and acknowledge your complaint, in writing, within 5 working days.
I will respond fully to your complaint within 21 working days and if this is not possible for any reason, I will inform you of any delay in writing and advise you on timescale.
If I am unable to resolve the complaint to your satisfaction, you can appeal to the CMC. Details of the CMC's appeal processes can be found here: